I have been giving this topic some thought lately and wonder what value can be associated with user feedback on websites, blogs etc? While feedback is valuable to a business, their growth and ensuring a level of customer service. One problem, An issue that will always be present and that is essentially trolls. Trolls being people who mindlessly fill a blog, website with unexplainable dribble whilst hiding behind a fake persona.
As most know I have these issues on my blog and frankly don’t value the opinion of those that choose to hide and why should I? Realistically these trolls offer no valid opinion or value to the other users on the blog.
Why do people choose to hide behind these personas, do they not value their own opinion or are they afraid that what they say will get them ridiculed? I’m really not sure what a trolls mindset is, I’m guessing they are driven by fear, fear that if they express an opinion they will look foolish.
Anyways, just something I was thinking about and am curious on others thoughts (the useful ones). I do log everything on the site, so I am aware of certain things about some of my trolls (most are local).
My 2 cents for the day and I’m sure my trolls will be back for this blog entry. Maybe they can explain why they hide behind the fake personas?