Comments on: User Feedback, Fact or Fiction? http://www.snell.ca/user-feedback-fact-or-fiction/ Fri, 08 Oct 2010 20:07:44 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Robert http://www.snell.ca/user-feedback-fact-or-fiction/comment-page-1/#comment-141 Robert Tue, 23 Sep 2008 14:42:28 +0000 http://blog.snell.ca/?p=72#comment-141 There is one key difference with your Alias and one that kind of validates you as a commenter, a link to a valid website. I have faith that your not hiding etc. As for the troll, its kind of hard to ignore. He/she does provide me with entertainment and well who doesn't love a joke. There is one key difference with your Alias and one that kind of validates you as a commenter, a link to a valid website. I have faith that your not hiding etc.

As for the troll, its kind of hard to ignore. He/she does provide me with entertainment and well who doesn’t love a joke.

]]> By: Alias Grace http://www.snell.ca/user-feedback-fact-or-fiction/comment-page-1/#comment-140 Alias Grace Tue, 23 Sep 2008 14:37:35 +0000 http://blog.snell.ca/?p=72#comment-140 As I write this using an alias (for a number of reasons), I'd like to think I can still provide honest feedback and comments on sites. However, I do agree that there are people out there who hide behind an alias (or anonymity) simply to behave in a malicious manner. Having worked in customer service and public relations for a number of years, I've seen this behaviour manifest itself in other ways. Some people feel that they can be rude on the phone because of the relative anonymity. Likewise on online forums. I think some people are just mean, unhappy people who get their kicks out of bullying people or getting them worked up (usually over inane comments). And I think the worst thing you can do to a troll is ignore it. Or hire a goat. As I write this using an alias (for a number of reasons), I’d like to think I can still provide honest feedback and comments on sites. However, I do agree that there are people out there who hide behind an alias (or anonymity) simply to behave in a malicious manner. Having worked in customer service and public relations for a number of years, I’ve seen this behaviour manifest itself in other ways. Some people feel that they can be rude on the phone because of the relative anonymity. Likewise on online forums. I think some people are just mean, unhappy people who get their kicks out of bullying people or getting them worked up (usually over inane comments). And I think the worst thing you can do to a troll is ignore it. Or hire a goat.

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