http://www.snell.ca/flyzoom-bust-could-it-have-been-avoided/ Fri, 08 Oct 2010 20:07:44 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.snell.ca/flyzoom-bust-could-it-have-been-avoided/comment-page-1/#comment-126 laura spurling Fri, 29 Aug 2008 20:03:49 +0000 http://blog.snell.ca/?p=69#comment-126 Myself and my partner had flights booked with zoom.to return to england on the 11th of october to visit my parents.we have already used the 1st part of the flight as we returned from england in july.the 11th of october would have been the return.we have put in a claim with visa and have been told we will be refunded within 5-10 business days.the thing is i now have to book a round trip as im returning to canada after a 2 week visit in october.so instead of having a flgiht with zoom to go there and just gettin a one way flight back.im now paying out around $2000 for us both to go there and back.even calling there hotline in office hrs we got no answer.i have flewn with this airline several times since aug 2006 and every time we have been delayed or had some problem along the way.one time being delayed for 10 hrs but still having to check our stuff in at the normal time.this airline needs to realsie how much upset they have caused to familys visiting home and even though they are now bankrupt we should be compensated in some sort of way,atleast replace our flights so we can still go on our arranged dates.i have time booked of work for that flighti expect a lot of people have.and now cant find a flight cheap enough to still go!!!! Myself and my partner had flights booked with zoom.to return to england on the 11th of october to visit my parents.we have already used the 1st part of the flight as we returned from england in july.the 11th of october would have been the return.we have put in a claim with visa and have been told we will be refunded within 5-10 business days.the thing is i now have to book a round trip as im returning to canada after a 2 week visit in october.so instead of having a flgiht with zoom to go there and just gettin a one way flight back.im now paying out around $2000 for us both to go there and back.even calling there hotline in office hrs we got no answer.i have flewn with this airline several times since aug 2006 and every time we have been delayed or had some problem along the way.one time being delayed for 10 hrs but still having to check our stuff in at the normal time.this airline needs to realsie how much upset they have caused to familys visiting home and even though they are now bankrupt we should be compensated in some sort of way,atleast replace our flights so we can still go on our arranged dates.i have time booked of work for that flighti expect a lot of people have.and now cant find a flight cheap enough to still go!!!!

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